Demo dataPrototype for Terrascope

Coverage

Three and a half sellers, five regions. The problem is not volume, it is that the leads and the capacity are not in the same places.

Sellers

3.5

Plus one solutions engineer and one CSM

Regions with no owner

2

EMEA and Americas

Accounts in the fallback queue

3

Median first response 34 hours

Unassigned right now

1

Nordwind Foods Group

Load and responsiveness

Healthy load is 18 accounts at this deal complexity. Team median response is 6 hours.

  • KW

    Kenji Watanabe

    Japan150% of healthy load

    Account Executive · Tokyo

    27 of 18 accounts11 open deals$1.42M pipeline21h median response
  • PR

    Priya Raman

    APACBalanced

    Account Executive · Singapore

    19 of 18 accounts8 open deals$980k pipeline6h median response
  • MH

    Marcus Hale

    ANZHas headroom

    Account Executive · Melbourne

    9 of 18 accounts3 open deals$340k pipeline4h median response
  • SD

    Sofia Duarte

    EMEA, AmericasBalanced

    Customer Success, rest of world follow-up · Austin

    14 of 12 accounts2 open deals$210k pipeline34h median response

A rebalance of four accounts from Kenji is drafted and waiting for a decision. None of the four has an active conversation open.

Routing rules

Four rules, written in plain language, editable by the person running the team.

  • When Territory matches a named owner

    Route to that owner immediately

    Japan, APAC and ANZ are covered. First response target is 6 hours.

  • When No territory owner exists (EMEA, Americas)

    Falls to the rest-of-world queue

    Median first response 34 hours. Two of the highest fit accounts sit here.

  • When Owner is above 120 percent of healthy load

    Propose a reassignment for approval

    Only low intent accounts are proposed, so no live conversation is interrupted.

  • When Account has no signal for 30 days

    Release from the active list into nurture

    Keeps the working book honest instead of letting it inflate.

The coverage decision

The two highest fit accounts in the workspace, Nordwind Foods at 97 and Caledonia Whisky at 79, are both EMEA. Neither has a seller. They are being handled by a customer success manager in Austin whose queue runs at 34 hours.

That is a coverage decision, not a tooling problem. The workspace surfaces it early enough to be a choice rather than a post mortem.