Approvals
Every automated action stops here with its reasoning attached. Nothing reaches a customer, a record or a rep until a person on this team says yes.
Median time from queued to decided last week: 3.4 hours
Assign an owner to Nordwind Foods Group
Proposed by Coverage rules · waiting 2 hours
Why this was proposed
- Intent score of 94 is the highest in the workspace and rising.
- No EMEA territory owner exists, so the account defaulted to the rest-of-world queue.
- Median first response in that queue is 34 hours against 6 hours for named territories.
- Marcus Hale is at 50 percent of healthy account load and has the closest working hours overlap.
Read from: Coverage rules v3 · Queue response times, trailing 90 days · Account load model
What changes if you approve
| Field | Now | After |
|---|---|---|
| Owner | Rest-of-world queue (Sofia Duarte) | Marcus Hale |
| Territory | Unassigned | EMEA, interim cover |
| Account stage | Engaged | Qualified |
| First response target | 34 hours | 6 hours |